Blackfriars Insurance Brokers has been established for more than 30 years as a general insurance broker in the United Kingdom.
We are a Chartered firm of insurance brokers. This means we have satisfied rigorous criteria relating to professional qualifications and ethical good practice. It means you can be confident that you are dealing with one of the UK’s leading firms that is wholly committed to providing you with the best possible advice, service and support.
We provide a range of both personal and business insurance products to a wide range of clients across the UK and in Europe offering quality led products underwritten by leading underwriters and insurers at very competitive premiums.
Over the last few years the insurance world has undergone an incredible transformation, largely driven by the quantum leaps forward in technology. This has redefined the way in which clients buy insurance and the levels of service that clients now demand.
We have always been at the forefront of technological developments in the arrangement of business insurance and this is a path we are fully committed to for the future.
This does not mean that we compromise on our core values of providing an excellent personal service and access to expert advice on a wide range of classes of insurance. It does mean that we have to work hard to strive a balance between meeting our core standards and also delivering the fast paced service that we all demand these days.
We are authorised and regulated in the United Kingdom by the Financial Conduct Authority and our Reference Number is 308518.We are regulated by the Central Bank of Ireland in respect of business in the Republic.
We abide by the the laws and regulations laid down to us by the FCA and other bodies observing not just the letter of these laws and regulations but the spirit of them.
Our Business Ethics
I insist that our business is conducted at all times with honesty, integrity and probity and we meet and exceed the requirements of the Code of Ethics of the Chartered Insurance Institute to which we subscribe.
These core beliefs are not just for our clients but apply to all aspects of our business dealings.
The entire insurance industry is based upon “a promise” and it is essential to both us and the industry, that the level of trust between us, our clients, our suppliers and regulatory and professional bodies is beyond question.
We have to be trusted by our clients and that trust has to be earned through our honesty in all our dealings.
From time to time, we get things wrong, when we do we hold our hands up, we make apologies and we put things right taking whatever steps are necessary to try to ensure that we do not make the same mistakes again.
I tolerate mistakes and we learn from them but I will not tolerate dishonesty within our business at any level.
Along with honesty we will act in an open way with our clients, suppliers, regulators, third parties and our own staff and not seek to conceal information to the detriment of these parties.
Whilst “Treating Customers Fairly” is now a formal requirement upon all insurance brokers and one that is core to our business, we have long operated within a spirit of fairness in a broader sense putting ourselves in the position of our client and working with an understanding of what our clients reasonable expectations would be of a contract, rather than the simple legalities.
We act in the best interests of our clients sourcing products that meet their requirements from a wide range of insurance providers. We do not act as a “tied agent” for any insurer and we do not place clients business with any insurer as a result of any agreement that is designed to benefit us at the expense of our clients.
We will work hard with our clients to establish what their requirements are and to offer an appropriate solution to their requirements but never provide a solution that we know is unsuitable for our own gain.
The level of customer service we provide to our clients is not a simple promise we make to respond quickly, it is at the very core of our business.
The level of service we provide to our new clients is the same as we provide to our existing clients. We do not different terms to encourage new sales we treat all our business with the same level of respect.
We never make a recommendation or provide a quotation to a client that is any any way unduly influenced by any remuneration that we may receive.
In order for us to achieve our own business objectives we have to meet the needs of our clients in a timely and cost effective way and to strive to be better than our competition.
Whilst we provide a wide range of insurance products ranging from a few pounds in value to many thousands all our clients are entitled to the best service and advice that we are able to provide.
We will always provide our clients with the relevant information to make an informed decision whether this be for a new product, the renewal of an existing contract or a change to their policy.
All our clients have access to seasoned insurance professionals including Chartered Insurance Brokers..
Our Management Team
The management at Blackfriars are seasoned and qualified insurance professionals with a long track record in both insurance companies and insurance brokers. Our management team work within our business and are subject to the same training and competence regime as all staff and we know that staying at the top of our game in terms of knowledge and professionalism is an essential part of delivering on our business objectives.
We don’t offer jobs at Blackfriars, we offer careers. We don’t take the short term view with the people we employ, we want to provide long term stable employment where people are suitably rewarded for their efforts and contribution.
We operate an internal Training and Competence programme that ensures that staff are properly trained to undertake their duties and that staff handle work that they have been assessed as being competent in that area.
We actively encourage our staff to progress with professional qualifications and indeed our internal development plans require this.
We actively support the employment and promotion of Apprentices with our business helping them to develop as professionals and helping us to deliver the professionalism that we demand and our clients deserve.
Equal Opportunities and Diversity
Both in our dealings with clients and within own employment policies we adopt a very firm stance on equal opportunities for all and this is evidenced within our staff and within our very broad client base.
Specifically, we will ensure that no client, customer, supplier, other third party, employee or job applicant is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, gender reassignment, race (including colour, nationality and ethnic origin), disability, sexual orientation, marital status, part-time status, age, religion or belief, political belief or affiliation or trade union membership. This commitment applies to all aspects of our business at all levels.
Equal opportunities practice is developing constantly as social attitudes and legislation change. The Company reviews all policies and implement necessary changes where these could improve equality of opportunity.
Our Commissions Fees and Charges
Blackfriars Insurance Brokers is a business that operates within a highly competitive market and like many other businesses we have to work hard to ensure the success of our business. We also have to paid for the work we do and we are paid either a commission by the insurance company and fee by our clients or a combination of the two. We do our best to ensure that the fees we charge are both competitive and sustainable. All our fees and charges our disclosed upfront to all clients and are available at any time by reference to our Terms of Business.
I am proud of our successes so far at Blackfriars and am determined to work hard to ensure that the business thrives in the future. In order to achieve this we must ensure that our team is of the highest possible calibre and that our clients continue to support us in our efforts.
If you would like to contact me to discuss any aspect of our business, please feel free to do so. You can contact me or my executive assistant, Rachel Barker, via the contact details shown on this page.