At Blackfriars we appreciate that if we are going to achieve the success that we strive for then the service we provide to our customers must be of the highest quality and that our staff are the key to delivering this superior level of service in a highly competitive marketplace.
As a long established company involved in a highly competitive industry we are pleased to have ambitious growth targets and we know that we can only hope to achieve these targets if we constantly seek to improve our service delivery to customers. It is our customers who will decide how successful we are and whether we achieve our goals.
Whilst we operate in a modern business environment on the cutting edge of technology and within a call centre environment, we are dedicated to the provision of long term employment to our staff with opportunities for career development and progression. This is evidenced by the long service of many individuals within the company and the age profile of our team which spans some 50 years!
That isn’t to say that working at Blackfriars is for everyone; its a demanding role that has its pressures but positive pressures that the sort of people we want on board respond to. There is no typical Blackfriars employee, successful staff come from a variety of backgrounds and with a wide range of academic ability. They do share a commitment to work and a common goal of providing the best service possible to our customers.